Jewel Changi Airport Pokemon Explorer

Frequently Asked Questions

Pokemon Explorer

Can I play PEX outside of Jewel?


PEX is designed to complement the various attractions within Jewel. You need to be physically in Jewel to enjoy the fun.




Why do I need to sign up/log in to Changi Rewards?


You are encouraged to register/log in to Changi Rewards in order to save your PEX scores. As a Changi Rewards member, you can also unlock the various benefits within Jewel. For more information, please refer to https://rewards.changiairport.com/ P.S. Don't forget to link your Changi Rewards with CapitaStar. Members of both programmes can earn both Changi Rewards points and STAR$® in a single transaction when you shop and dine at Jewel. More information at https://www.jewelchangiairport.com/en/rewards.html




Is PEX similar to Pokémon Go?


PEX is a standalone activity that is exclusive to Jewel Changi Airport.




Where are the various play areas/missions located?


There are 10 missions scattered around Jewel’s attractions.

Guests are encouraged to explore the various attractions to find them all.​​

P.S. Look out for Instagram-worthy spots within Jewel.




Where can I access/download PEX?


Pokemon Explorer is a feature within the Jewel Changi Airport Mobile App. You may wish to download the Jewel app via the Apple App Store and Google Play Store.




About Pokémon Explorer (PEX)


Pokémon Explorer is a collaboration between Jewel Changi Airport (Jewel) and The Pokémon Company to encourage exploration within Jewel.

It consists of 10 different missions scattered around Jewel. Players are challenged to complete them all. The Hall of Fame (Ranking), featuring the top players, will be displayed at the Pokémon Center Singapore. Some of the missions require players to use their mouths, voices and movement to complete the mission.




General Safety Considerations


Pokémon Explorer is designed to be played within Jewel and have safety considerations associated with the activity. ​Players should always watch out for their surroundings. Do not play while walking or when the play zone gets too crowded. Players are reminded to hold on to their phone firmly to avoid dropping it.
Players shoud stay clear of railings and water features. Players should stay clear of common walkways and escalator landings. Parents and guardians should guide and supervise their children’s use of the App, including where to play and how to use a mobile phone app safely. Players are to observe and comply with all safety barriers, signs and instructions issued by officers, employees and/or agents of Jewel Changi Airport. Failure to do so may result in serious injury or expulsion. To the fullest extent permitted by law, Jewel Changi Airport Trustee Pte. Ltd. and/or Changi Airport Group (Singapore) Pte. Ltd. shall not be liable in contract, tort (including negligence) or otherwise, for any (i) direct loss; (ii) indirect or consequential loss; (iii) damage; (iv) cost and expense; or (v) loss of profits, suffered by you and/or your child/ward arising from or in connection with the use of these premises or facilities.


If there is any valid security or safety concerns, Jewel reserves the right to stop the service temporarily.




General Privacy Considerations


Jewel collects information in order to operate the experience and to optimize and improve our products and services.
Please refer to our privacy policy for more information at https://www.jewelchangiairport.com/en/privacypolicy.html




Can I play PEX after 10pm ?


For safety considerations, PEX can only be played during the Canopy Park's operating hours.
Sun to Thurs : 10am to 12am Fri/Sat/Eve of PH : 10am to 1am Kindly note that the operating hours for The Pokémon Center is 10am to 10pm (Daily).
If there is any valid security or safety concerns, Jewel reserves the right to stop the service temporarily.





Technical Help

What are the device permissions required for PEX to work ?


1. Bluetooth MUST be on
- To detect signals from the Play Areas

2. Microphone
- Sound recognition is required for Pokemon Flying Puff

3. Camera
- To scan the Checkpoints, for Facial Recognition (Pokemon Berry Jungle & Pokemon Sky Harverst) and photography/selfie feature within PEX

4. Location
- To activate the required mission, when you are close to the play zones.

5. Storage (Android) / Photos (iOS)

- To save the photos taken during the missions


Data charges may apply. You are encouraged to connect to the Free WiFi in Jewel.




How can I connect to #WiFi@Jewel?


Simply follow the steps to start surfing. 1. Select #WiFi@Jewel from the WiFi Settings 2. Launch your web browser and enter a valid website - e.g. Jewel.sg 3. Click "Start Surfing" and enjoy the complimentary WiFi within Jewel




What happens if I choose not to grant PEX access to certain permission?


You may encounter technical issues during the journey.




How do I grant PEX the necessary permission?


Click “Allow” during the installation process and/or when prompted during the missions.

You can also grant permission via
iOS: Settings --> Privacy --> Grant the necessary licenses

Android : Settings --> App--> Jewel --> Permissions




What does it mean when there is “No Signal” at the upper right of Pokémon Explorer Home (Map)?


Please ensure that you are within Jewel and near the PEX Check Points.

You may wish to check if your Bluetooth is “On” and location permission is granted to PEX.




Why can't I play the advanced mode?


Advanced mode can only be unlocked upon completing the Normal Mode.




Network Error?


Please ensure that you are connected to the Internet via data plan or Jewel Free WiFi.

You may test your connection by accessing Jewel.sg




Stuck at Downloading/Loading Screen


Please ensure that you are connected to a stable network.

You may wish to quit Pokémon Explorer and try again later.

P.S. Easter Egg Alert




I have problem registering my Player Name


Please ensure your player name consist of letters (a-z) and numbers (0-9) of up to 12 characters.

Inappropriate words will be rejected. Jewel has the right to ban "Team Rocket" or any Villains who violates the Terms of Service.




What does the Partner Pokémon do?


The Partner Pokémon may appear and help you with the missions.

It will be displayed in the ranking along with your player name.


You are not able to change your partner Pokémon during the mission, so please choose carefully.




Why can't PEX recognise my face?


Please ensure your eyes, eyebrows, nose, lips and contours of your face are within the guide/frame.

Be sure to remove any sunglasses, mask or any accessories that may cover your face.

PEX may not recognize your face if you are back facing bright light or in a dim area. Try moving to another spot for better experience.

Applicable for

1. Pokémon Berry Jungle

2. Pokémon Sky Harvest




Why does the orientation/direction not follow my movement?


Please quit Jewel app, re-start your phone and try again.

If this does not solve the problem, re-calibrate your device by holding your device in your hand, wave it in the air in the pattern of a figure-eight a few times and then set the device back down on a flat surface.

Credits to Google (https://support.google.com)



Applicable for

  1. Pokémon Berry Jungle
  2. Pokémon River Catch
  3. Pokémon Dark Forest
  4. Pokémon Splash Fishing
  5. Pokémon Wonder Lagoon




Why is Whimsicott not responsive when I blow into the phone?


Please ensure that you disconnected all wired and wireless (Bluetooth) devices, which may interfere with the microphone feature.

Check in with your phone manufacturer on the location of the microphone. They are typically at the bottom of the phone (near the charging port).


Applicable for

  1. Pokémon Flying Puff




Why is Whimsicott responding when I am not doing anything?


Whimsicott may be responding to the ambience noise.

Please avoid playing during light and sound show or during crowded timing.

Applicable for

  1. Pokémon Flying Puff




PEX is draining all my battery


Please close all unnecessary apps and avoid playing continuously.


Keep your mobile phones charged and ready. Rent a power bank for up to 12 hours of free usage at the L2 Concierge.

- Create an account with the service provider at the Experience Concierge on L2

- Charges apply after the first 12 hours




Why does my phone get heated when playing Pokémon Explorer?


Please close all unnecessary apps and avoid playing continuously.
Remember to give your eyes a rest and don't forget to have a Break, have a Kit Kat* :)

*Kit Kat available at NTUC Fairprice Finest (#B2-205/206/207/208).




Hardware and Software Requirements


To ensure optimise experience, please ensure your device supports Android : Marshmallow (6.0) and above iOS : 10 and above with at least 2GB free storage space.





Jewel Changi Airport

About Jewel Changi Airport


It first began with the need to expand the capacity of Changi Airport’s Terminal 1 as well as its open-air carpark. This led to a strategic vision with the conception of Jewel as a gem of a destination, to augment Changi Airport’s position as a leading air hub globally and boost its appeal as a stopover destination for travellers. The stunning result is a mixed-use development with gardens, attractions, retail, dining, a hotel and facilities to support airport operations. This integration of nature with engineering marvels housed under a striking glass and steel dome is poised to make headlines. More information available at www.jewelchangiairport.com




Where can I get tickets into Canopy Park and other Attractions?


You may purchase the tickets via
1. Jewel Changi Airport Mobile App (Preferred) 2. Jewel Ticketing Web 3. Jewel Ticket Kiosk (at Lvl 5) 4. Jewel Concerige (at Lvl 1, 2 & 5)

Guests are encouraged to purchase the tickets early via the app to avoid disappointment.





Pokemon Center Singapore

What is the opening hours of the Pokémon Center Singapore?


10:00AM - 10:00PM




Where is Pokémon Center Singapore located?


#04-201/202 of Jewel Changi Airport




About Pokémon Center Singapore


You will be happy to know that Jewel Changi Airport is home to the first permanent Pokémon Center in Asia outside Japan. The store is a real-life replica of the Pokémon Center featured in the gaming world. At Pokémon, you can purchase the same merchandise sold at the Pokémon Center in Japan. Original merchandise created exclusively for Pokémon will also be available. This includes plush toys, stationery, Pokémon Trading Card Games, video games and many more!

More information about Pokémon Center Singapore can be found at https://www.facebook.com/Pokemon.official.Singapore/





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©2019 Pokemon.
©1995-2019 Nintendo/Creatures Inc./GAME FREAK inc.
©2019 by Jewel Changi Airport Trustee. Pte Ltd 
(as trustee-manager of Jewel Changi Airport Trust)