Frequently Asked Questions
Pokemon Explorer
Can I play PEX outside of Jewel?
PEX is designed to complement the various attractions within Jewel.
Why do I need to sign up/log in to Changi Rewards?
You are encouraged to register/log in to Changi Rewards in order to save your PEX scores.
Is PEX similar to Pokémon Go?
PEX is a standalone activity that is exclusive to Jewel Changi Airport.
Where are the various play areas/missions located?
There are 10 missions scattered around Jewel’s attractions.
Guests are encouraged to explore the various attractions to find them all.
P.S. Look out for Instagram-worthy spots within Jewel.
Where can I access/download PEX?
About Pokémon Explorer (PEX)
It consists of 10 different missions scattered around Jewel. Players are challenged to complete them all. The Hall of Fame (Ranking), featuring the top players, will be displayed at the Pokémon Center Singapore.
General Safety Considerations
Pokémon Explorer is designed to be played within Jewel and have safety considerations associated with the activity.
Players should always watch out for their surroundings. Do not play while walking or when the play zone gets too crowded. Players are reminded to hold on to their phone firmly to avoid dropping it.
If there is any valid security or safety concerns, Jewel reserves the right to stop the service temporarily.
General Privacy Considerations
Jewel collects information in order to operate the experience and to optimize and improve our products and services.
Please refer to our privacy policy for more information at
https://www.jewelchangiairport.com/en/privacypolicy.html
Can I play PEX after 10pm ?
For safety considerations, PEX can only be played during the Canopy Park's operating hours.
If there is any valid security or safety concerns, Jewel reserves the right to stop the service temporarily.
Technical Help
What are the device permissions required for PEX to work ?
1. Bluetooth MUST be on
- To detect signals from the Play Areas
2. Microphone
- Sound recognition is required for Pokemon Flying Puff
3. Camera
- To scan the Checkpoints, for Facial Recognition (Pokemon Berry Jungle & Pokemon Sky Harverst) and photography/selfie feature within PEX
4. Location
- To activate the required mission, when you are close to the play zones.
5. Storage (Android) / Photos (iOS)
- To save the photos taken during the missions
Data charges may apply. You are encouraged to connect to the Free WiFi in Jewel.

How can I connect to #WiFi@Jewel?
What happens if I choose not to grant PEX access to certain permission?
You may encounter technical issues during the journey.
How do I grant PEX the necessary permission?
Click “Allow” during the installation process and/or when prompted during the missions.
You can also grant permission via
iOS: Settings --> Privacy --> Grant the necessary licenses
Android : Settings --> App--> Jewel --> Permissions
What does it mean when there is “No Signal” at the upper right of Pokémon Explorer Home (Map)?
Please ensure that you are within Jewel and near the PEX Check Points.
You may wish to check if your Bluetooth is “On” and location permission is granted to PEX.
Why can't I play the advanced mode?
Advanced mode can only be unlocked upon completing the Normal Mode.
Network Error?
Please ensure that you are connected to the Internet via data plan or Jewel Free WiFi.
You may test your connection by accessing Jewel.sg
Stuck at Downloading/Loading Screen
Please ensure that you are connected to a stable network.
You may wish to quit Pokémon Explorer and try again later.
P.S. Easter Egg Alert
I have problem registering my Player Name
Please ensure your player name consist of letters (a-z) and numbers (0-9) of up to 12 characters.
Inappropriate words will be rejected. Jewel has the right to ban "Team Rocket" or any Villains who violates the Terms of Service.
What does the Partner Pokémon do?
The Partner Pokémon may appear and help you with the missions.
It will be displayed in the ranking along with your player name.
You are not able to change your partner Pokémon during the mission, so please choose carefully.
Why can't PEX recognise my face?
Please ensure your eyes, eyebrows, nose, lips and contours of your face are within the guide/frame.
Be sure to remove any sunglasses, mask or any accessories that may cover your face.
PEX may not recognize your face if you are back facing bright light or in a dim area. Try moving to another spot for better experience.
Applicable for
1. Pokémon Berry Jungle
2. Pokémon Sky Harvest
Why does the orientation/direction not follow my movement?
Please quit Jewel app, re-start your phone and try again.
If this does not solve the problem, re-calibrate your device by holding your device in your hand, wave it in the air in the pattern of a figure-eight a few times and then set the device back down on a flat surface.

Credits to Google (https://support.google.com)
Applicable for
- Pokémon Berry Jungle
- Pokémon River Catch
- Pokémon Dark Forest
- Pokémon Splash Fishing
- Pokémon Wonder Lagoon
Why is Whimsicott not responsive when I blow into the phone?
Please ensure that you disconnected all wired and wireless (Bluetooth) devices, which may interfere with the microphone feature.
Check in with your phone manufacturer on the location of the microphone. They are typically at the bottom of the phone (near the charging port).
Applicable for
- Pokémon Flying Puff
Why is Whimsicott responding when I am not doing anything?
Whimsicott may be responding to the ambience noise.
Please avoid playing during light and sound show or during crowded timing.
Applicable for
- Pokémon Flying Puff
PEX is draining all my battery
Please close all unnecessary apps and avoid playing continuously.
Keep your mobile phones charged and ready. Rent a power bank for up to 12 hours of free usage at the L2 Concierge.
- Create an account with the service provider at the Experience Concierge on L2
- Charges apply after the first 12 hours
Why does my phone get heated when playing Pokémon Explorer?
Please close all unnecessary apps and avoid playing continuously.
Remember to give your eyes a rest and don't forget to have a Break, have a Kit Kat* :)
*Kit Kat available at NTUC Fairprice Finest (#B2-205/206/207/208).
Hardware and Software Requirements
To ensure optimise experience, please ensure your device supports
Jewel Changi Airport
About Jewel Changi Airport
Where can I get tickets into Canopy Park and other Attractions?
Guests are encouraged to purchase the tickets early via the app to avoid disappointment.
Pokemon Center Singapore
What is the opening hours of the Pokémon Center Singapore?
10:00AM - 10:00PM
Where is Pokémon Center Singapore located?
#04-201/202 of Jewel Changi Airport
About Pokémon Center Singapore
More information about Pokémon Center Singapore can be found at
https://www.facebook.com/Pokemon.official.Singapore/
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